What is the cancellation policy?
Any cancellations or changes can happen up to 24 hours before the class starts. All cancellations must be completed online by going to Schedule > My Account > and clicking “cancel” next to your reservation. This includes changing from one class time to another in the same day within 24 hours of your originally scheduled class.
A Late Cancel Fee of $25 will occur if you cancel in less than 24 hours of the class start. This includes students who have memberships, unlimited passes, and introductory offers.
If cancellations are made before the 24-hour window, the class credit will go back to your account to be used in the future.