COVID-19 SAFETY PROCEDURES
We are taking every precaution to keep our community and instructors safe during this unprecedented time.
Class sizes are limited to 6 participants for Lagree Method, and 10 in our Pilates studio. Spots must be reserved in advance via MINDBODY.
For more information, please contact us at email@example.com. or 970.230.5816. We are putting all of our efforts into creating a safe environment at the studio.
In addition to smaller class sizes, the following safety measures are implemented:
– All surfaces are thoroughly disinfected.
– Hand sanitizer is available upon entering and exiting the studio.
– If you’re feeling sick or exhibiting any symptoms, we are asking clients and staff to stay home.
Thank you for your continued support!
If this is your first class at Higher Terrain Fitness, please let the instructor know so they can walk you thru the Megaformer, or Pilates Reformer. Grip socks (that are sticky on the bottom) are required for all Lagree Method classes. You can purchase grip socks at the studio.
Signing up for your first class requires a valid credit card on file. There is a $30 late fee if you do not show up for your intro class.
Arriving For Class
If this is not your first class, please arrive 5 minutes prior to the start of class. If you do not show up for your reserved spot within 5 minutes after the start of class, then it may be given to a standby student.
For your safety and for studio cleanliness, grip socks (that are sticky on the bottom) are required for all Lagree Method | Megaformer classes. If you don’t have any, you can purchase them at the studio.
Any cancellations or changes can happen up to 24 hours before the class starts. All cancellations must be completed online by going to Schedule > My Account > and clicking “cancel” next to your reservation. This includes changing from one class time to another in the same day within 24 hours of your originally scheduled class.
~ A Late Cancel Fee of $25 will occur if you cancel later then 24hrs
~ A No Show Fee of $30 will occur if you do not show up to your class that you are signed up for, including No Shows for Introductory Classes, and Unlimited Passes.
There are no exceptions to our cancellation policy, however we do understand emergencies occur. The policy is in place to respect others who may want to get into the class and to encourage members to make schedule changes in a timely manner.
If cancellations are made before the 24-hour window, the class credit will go back to your account to be used in the future.
If you have selected to be on the waitlist for a class, you will be notified at least 60 minutes prior to class if a spot has opened via text or email. Please make sure you have opted in to receive notifications by going to Schedule > My Account > Settings.
If you can no longer attend this class, please cancel your reservation ASAP so that your spot can be given to the next person on the waitlist.
If you were added to the waitlist within 24 hours of the start of class and cancel your reservation you will not be charged a Late Fee or No Show Fee.
All Classes Must Be Prepaid
To book a class, you must first create a MINDBODY account and purchase a single class, class package, or monthly membership beforehand. Even when attending a free class or when using an introductory offer, you must book this online and we will need a credit card on file.
Active Credit Card on File
To attend a class, you must have an active credit card on file. If you fail to pay any services or fees when due, services or privileges may be suspended or terminated.
All Sales are Final
All sales are final. Classes are not eligible for transfer, exchange, or refund. If you need to cancel less than 24 hours before the class start time, you will be charged a Late Cancel Fee of $25. If you have a Monthly Membership, see our Monthly Membership Policy below for details on how to cancel this membership. All retail purchases are final. We do not offer returns, exchanges, or refunds.
Pregnancy or Postpartum
If you are pregnant or postpartum and have been cleared by your doctor to exercise, please arrive early before your class to meet with the instructor and go over modifications.
Auto-Renewal Monthly Memberships
If you purchased one of our auto-renew memberships, you can book up to one (1) class per day, and can take the specified number of Megaformer classes every 30 days. Unused classes do not roll over. If you exceed the number of classes in your membership, you can purchase a discounted drop in $25/extra class. You can freeze your membership for up to 2 months annually. To do this, please email firstname.lastname@example.org.
~ Monthly Memberships will automatically renew every month, and require a 12 month commitment.
~ To cancel, please email email@example.com.
Please note: If you have a Founders Membership, you will not be able to get this rate again after cancelling.
~ Class cancellations less then 24 hours before the class start will be charged a $25 fee.
If you have purchased an Unlimited Pass, you can book up to one (1) class a day. Lagree Method | Megaformer class cancellations less than 24 hours before the class time, you will be charged $25. If you don”t show up for your Megaformer class you will be charged $30.